Frequently Asked Questions


Contact and Schedule
How can I reach you?

Send us a secure message using the client portal! Sign up for a free account by clicking on the “Client Portal” tab on our website. Use the HIPPA secure messaging to ask us your questions. If you’re running into issues, email us at info@fannthera.com or give us a call at 978-387-4914.

How do I access the client portal?

By clicking on the “Client Portal” tab on our website or visiting https://fannthera.intakeq.com/portal directly. 

How do I schedule a group session?

Adults can schedule a sessions at their connivence by clicking on “Join a Group” on the homepage of our website or visiting the “Client Portal.” https://fannthera.intakeq.com/portal directly.

Skills groups for youth are purchased in consecutive sets of 4 or 8 sessions. You can schedule an intake to learn more about enrolling your child in a skills group by clicking “Join a Group” on our homepage.  

Can I book more than one group at a time?

Yes! You can purchase and schedule multiple groups in advance.

How do I reschedule or cancel a group?

You can reschedule or cancel groups through the client portal. Click on the “Client Portal” tab on our website and log in using your email. You can view, book, reschedule, or cancel groups inside the portal. There is a $25 cancellation fee for any group canceled less than 24 hours in advance.  

What if I miss a group without cancelling?

If you or your child miss a group without cancelling, you’ll be charged for the group. If you’ve experienced an emergency that made it difficult to cancel in advance, let us know. 

Where can I find the link to join the group?

The link will be in your appointment confirmation email after you complete your intake forms. The confirmation email will be sent to the email address you provided. If you cannot find your confirmation email, please reach out to us via the client portal and we can resend it to you. Refer to the top of section for how to access the client portal. 

Payment
How much do groups cost?

Please visit each group page to view up to date pricing. Ask your questions regarding payment and pricing with us by clicking on “Ask a Question” on our home page. You’ll be able to create a client account and communicate on a secure platform.

Do you accept insurance?

No. Our programs are not billable to insurance and are designed to be accessible and affordable.

How do I make a payment?

You’ll be prompted to enter your credit card information when scheduling your group or when you purchase a package. For Youth & Beyond an invoice for each program installment will be sent to your email and can be accessed in the client portal.

What if I received a coupon code? 

If you are using a coupon code for M&R or N2S, you will not be required to add your payment information until you sign up for your next group. You can add the coupon code during check out when you book your group.

What is your cancellation policy?

You will be charged a $25 cancellation fee for cancellations made less than 24 hours before the scheduled group.

Participation
What are the group expectations?

The following group expectations promote a supportive and respectful environment:  

  1. Maintain confidentiality. Names and conversations about others should not be shared outside of the group. 
  1. Practice positivity and respect others. 
  1. Join the group from a private space. Headphones are encouraged. 
  1. Reduce disruptions by maintaining a neutral video and audio background.  
  1. Due to state law, participants are required to be in Massachusetts during the group. 
Is what I say in group confidential?

We are committed to protecting your personal health information. However, it is important to understand that confidentiality in a group setting cannot be guaranteed despite our best efforts to enlist group members’ commitment. Group members that fail to meet group expectations are subject to termination. 

Is my name displayed during the call?

You can change your name on Zoom to identify yourself in whatever way you see fit. We recommend you use your first name, but you can change your name or add your pronouns if you’d like. You’ll need to include your full legal name on your intake documents only. 

Do I have to be home to join a group?

If you won’t be home, please plan on joining the group from a private space. Due to state law, participants are required to be in Massachusetts during the group.

Do I have to join from a computer?

To get to the most out of group we recommend using a computer or tablet. If you choose to join group from your phone, please be mindful of your video background and microphone settings.

What if my technology isn’t working?

You can test your connection and video/audio settings on Zoom prior to joining the group. If you’re experiencing technology issues, please let us know.

Will I get a diagnosis?

No. At Fannthera, our goal is to make mental health care and education more accessible for everyone. 

Note to Self
What can I expect during the session?

Note to Self is a 60-min group. Each session starts with a short mindfulness activity, a check-in question, and introductions. Your facilitator will then share information about a topic related to mental health. During the second half of the group your facilitator will guide you through different games or art making activities. We end the group with a short open mic. You can choose if and how to participate in each section. Please have a few pens and pieces of paper ready for various art making prompts.

What materials do I need?

Activities in groups may focus on writing, drawing, listening, performing, and/or moving. Please have a few pens and pieces of paper ready and you may choose to use additional supplies. Just remember, it’s about the process, not the product!

Can I have my camera and mic off?

You’re encouraged to turn your camera on when entering the group. You can turn your camera off during the meditation or art making portion of the group and unmute yourself when you’d like to share.

Should I use headphones?

We encourage you to use headphones during the group out of respect for group members’ privacy.

Do I have to share?

It’s up to you! We invite people to introduce themselves, answer the check-in question, and share their art and reflections at the end of the group.

Can I attend my friend’s N2S group?

If you’d like to join with a friend, please enroll yourself separately by clicking on “Join a Group” on our homepage.

Skills Groups
What can my child expect during the session?

Skills Group is 60min group. Each session starts with a short mindfulness activity, a check-in question, and introductions. During the first half of group, the facilitator will guide a conversation surrounding a topic related to mental health and teach a therapeutic skill for group members to practice outside of the session. During the second half of the session the facilitator will lead the group through different games or art making activities. We end the group with a short open mic. Your child can choose if and how they participate in each section. Please encourage them to have a few pens and pieces of paper ready for various art making prompts.

What materials does my child need?

Activities in groups may focus on writing, drawing, listening, performing, and/or moving. We recommend your child have a pencil/pen and a few pieces of paper to ready. Your child may choose to use additional supplies or bring other pieces of art to work on or share. Just remember, it’s about the process, not the product!

Can my child have their camera and mic off?

All participants are encouraged to turn their cameras on when entering the group. Group participants can turn their cameras off during the mindfulness activity or art making portion of the group and unmute themselves or use the chat when they’d like to share.

We understand that anxiety makes it difficult to meet new people, especially in an online setting – that’s why group exists! Let us know how we can best support your child’s engagement by sending us a secure message in the “Client Portal.”

Can my child change their name on Zoom?

Yes. Your child can decide how they would like to introduce themselves to the group.

Should my child use headphones?

We encourage all participants use headphones during the group out of respect for group members’ privacy.

My child feels anxious about joining. Do they have to share?

It’s up to them! We invite participants to introduce themselves, answer the check-in question, and share their art and reflections at the end of the group. We understand that anxiety makes it challenging to meet new people, especially in an online setting. That’s why group is here! Passive participation is always welcome.

Can I enroll more than one child in group?

Of course! Please reach out to schedule a parent intake for a Skills Group by clicking on “Join a Group” on our homepage. We’ll talk about which group will best support each child.

Move and Restore
What can I expect during the group?

Move and Restore is a 30-min group group. The goal of the group is to create opportunities for you to connect with your body utilizing Trauma Center Trauma Sensitive Yoga. The group includes 20-25 minutes of guided movement, and the remainder of the group will be open for questions and feedback. 

Can I have my camera or microphone on?

The focus of the group is guided movement, so participation will be limited to the feedback portion at end of the group. During the guided movement, you will need to mute your microphone, but you can choose to turn your camera on. You can use the chat if you have any questions during the practice, and your facilitator will answer them at the end in order to maintain the flow of the practice.

How is this different than other types of yoga?

Move and Restore utilizes Trauma Center Trauma Sensitive Yoga which focuses on empowering participants to make choices about how to connect with their body. You will be guided through different movements focused on noticing your breath and the sensations felt in your body. This form of yoga can be practiced from a chair or a mat.

Do I need a mat?

You can practice from a chair or a mat. Your facilitator may provide prompts from several different orientations (seated, standing, or resting on your back) and you’re welcome to try out any of these shapes. We recommend you join the group from a space that allows you to move freely.

What if I have a question I don’t want to ask you in front of the group?

You can send us a secure message in the client portal and we will get back to you after the group.

Do I need to have PTSD to participate?

You do not need to have PTSD or feel like you’ve experienced trauma to participate. Life presents challenges that are unique to each person. Trauma Center Trauma Sensitive Yoga focuses on building a positive relationship with your body regardless of your past experiences.

Youth and Beyond
What if my child is reluctant to participate?

We get it, that’s why this program exists. The first family meeting will be a time for your child to connect with the therapist, learn about the program, and set a goal that the therapist can help them work towards. It is important for us to create a space where your child feels valued and respected so that they can be comfortable participating.

What are youth groups like?

Youth meet twice a week in a closed group. Our curriculum focuses on teaching self-awareness, self-regulation, and relationship skills. Each group provides opportunities for youth to participate in group conversation, therapeutic play, and creative activities.  

What are caregiver groups like?

Caregivers meet once a week in a closed group. The focus of this group is to review the therapeutic strategies that your child is learning and practicing in group. Caregivers are invited to ask questions, share feedback, and learn from each other.

Who attends the family meeting?

You and your child participate in the three family meetings during the program. The purpose of these meetings is to improve communication between you and your child. Family meetings will focus on setting goals, reviewing strategies, and discussing challenges. While the focus of the program is on you and your child, skills you develop and tools you learn during the program can be shared and practiced with all family members.

What about siblings?

Depending on their age and cohort availability, you may be able to enroll more than one of your children in Youth and Beyond concurrently. During intake we can discuss your specific family situation and how this may impact your participation.

What happens if we can’t make it to a group?

We understand that other important appointments may occasionally take place during your family’s participation impacting your attendance. Please coordinate with us regarding expected absences. Each group builds on the last, so it’s important to prioritize attendance as you would for school. Although materials that cover the topic of the missed group will be provided to you, participation in the group experience cannot be replicated.

Can we schedule additional family meetings?

Youth and Beyond is a short-term skill building program that is not intended to replace ongoing treatment. If you’re interested in family therapy outside of what the program offers, we recommend you reach out to providers in your area.

Will you conduct a psychological evaluation of my child?

No. Youth and Beyond is a skill building program. We will not conduct an evaluation of your child.

Can you connect with my child’s school/therapist?

We can provide clinical consultation for the purposes of care coordination to your child’s school counselor, teacher or individual therapist at your request.

Can I attend my child’s group?

No. Your child should participate in the group independently, but an adult must be available if the child needs support or technical assistance.


Reach us through secure messaging by clicking on the “Client Portal” tab to sign up for a free account.

Returning clients can schedule a group anytime, new clients please schedule a time to say hello and learn more.